The Long Goodbye: Livestream Edition FAQ

I bought a ticket for the original stream in December 2020. Do I need to buy another ticket to access the event on demand?

No. If you bought a ticket for the original livestream on Saturday, December 19, 2020, you can watch the stream again by logging into your existing MIF account. You should have received an email confirmation from MIF on January 28 detailing how to watch the stream on demand until Monday, March 1 at 6:59pm EST. If you did not receive this email, or if you have further questions, please reach out to tickets@mif.co.uk.

Where is my ticket?

You will receive an email confirmation from Manchester International Festival (MIF) at tickets@mif.co.uk shortly after your purchase, and a separate email with your digital ticket with subject line “Your MIF e-tickets are ready“ will follow. If the ticket was not received, please check your junk or spam folder, then contact the company at tickets@mif.co.uk. You can also access your ticket on the MIF website within “My Account”.

Why do I need a MIF account?

You will need an account with Manchester International Festival (MIF) in order to view the performance. We recommend that you create a login at the time of purchase to expedite this process.

How do I create a MIF account?

You can create an account with Manchester International Festival (MIF) when you purchase your ticket. After you have completed your transaction, you will see a prompt on the Order Confirmation page for “Online Account (Optional).” Create and confirm a password in the fields provided, and your account and ticket will be linked by that password and the email address you used for your order.

You can also create an account at any time by visiting the MIF website at mif.co.uk/my-account. Click on the prompt for “Forgotten your password? Reset here” to set up a password that is linked to the email address you used to book your ticket. Use this password and email address to log in to your account to watch the performance.

What if I forget my password?

No problem! Go to mif.co.uk/my-account and click on the prompt for “Forgotten your password? Reset here.”

How can I access the performance?

You will receive an email from Manchester International Festival (MIF) with the URL to view the performance and instructions on how to log in to their online platform.

How many times can I stream the performance?

The performance is available to stream as many times as you would like between the purchase date and March 1 at 6:59pm EST.

What if I am having trouble streaming the performance?

Manchester International Festival (MIF) will be troubleshooting all technical issues. You can contact them directly at tickets@mif.co.uk. MIF adminstrative offices are open from 9am to 5pm in the UK (4am to noon EST).

Can I stream the performance on my TV?

The performance will stream through an internet browser. To watch it on your television, you’ll need to connect the phone, tablet, or computer on which you’re streaming the performance to your TV—either with a HDMI cable, if your devices both have HDMI ports, or wirelessly, through such methods as AirPlay (Apple devices), Google Chromecast, Samsung Smart View, and others. We recommend wearing headphones for an enhanced audio experience.

Because of the variety of possible devices and connection methods, we are unable to offer individual technical support.

Is there someone at BAM I can reach out to?

While we do not currently have our phones open, you can write to us at info@BAM.org.