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The Fine Print

Frequently Asked Questions

PURCHASING TICKETS | SEATING | CANCELLATIONS AND EXCHANGES
MOBILE DEVICES | SPECIAL OFFERS | GETTING TO BAM | DINING
MEMBERSHIP | MAILING LIST | KIDS AT BAM | ACCESSIBILITY | SERVICES
GIFT CARDS | CLASSES | PROGRAMMING | RENTALS | JOBS AT BAM

What does BAM stand for?

BAM is an acronym for Brooklyn Academy of Music. In 1861, when BAM was founded, the term "academy" had a slightly different connotation than it does today; it referred to an association or institution for the advancement of art, literature, or science, which BAM certainly endeavored to be.

The Brooklyn Academy of Music was first created with the intention of presenting music alone. Soon after its inception, however, BAM began to expand its repertoire to present not only music, but also theater, opera, dance, and most recently, film, visual art, and literature.

For more information, email the Archives staff at archives@BAM.org.


Purchasing Tickets

What are the sales hours?

Tickets available 24 hours a day, 7 days a week online at BAM.org

Performance Tickets

  • In person at the box office

Peter Jay Sharp Building
30 Lafayette Avenue
Brooklyn, NY 11217

Summer Hours (Jul 1—Sep 2):
Mon—Thu noon—6pm, Fri noon—2pm; closed weekends & holidays

Regular Hours (beginning Sep 3):
Mon—Sat noon—6pm

  • By phone through BAM Ticket Services

Call 718.636.4100

Summer Hours (Jul 1—Sep 2):
Mon—Thu 10am—6pm, Fri 10am—2pm, closed weekends & holidays

Regular Hours (beginning Sep 3):
Mon—Fri 10am—6pm
Sat noon—6pm
Sun (performance days only) noon—4pm

Cinema Tickets 

  • In person at the BAM Rose Cinemas box office

Open a half hour prior to the first screening of the day, 365 days a year

I am having problems purchasing tickets online. What do I do?

For live performances, call BAM Ticket Services at 718.636.4100 for assistance. Tickets may also be purchased in person at the BAM box office, located in the Peter Jay Sharp Building at 30 Lafayette Avenue.

I didn't receive a confirmation email for my cinema tickets. What should I do?

Please check your spam folder or other email account that may be associated with your BAM account. You can also retrieve your tickets at the BAM Rose Cinemas box office or ticket kiosks with the credit card used in the purchase. To verify that your purchase was completed, please contact BAM Ticket Services at 718.636.4100.

I have lost my live performance tickets. What can I do?

We are happy to have duplicate tickets waiting for you on the day of the performance. Call Bam Ticket Services at 718.636.4100 for assistance. Please note that tickets will only be duplicated on the day of the performance and may not be picked up or mailed in advance. Duplicate tickets may be claimed one hour prior to curtain with order number, ID, or purchasing credit card.

I lost my cinema tickets purchased at the box office. Can I get duplicates?

Unfortunately lost physical tickets cannot be replaced. If you have not picked up tickets that you purchased online, you can retrieve them at the box office or ticket kiosk.


Cancellations and Exchanges

Can I exchange my live performance tickets?

Season tickets (subscriptions) may be exchanged at no charge for a different date of the same production, provided all season tickets (including "Bring a Friend" tickets) are exchanged for the same performance. Single ticket buyers may exchange their tickets for a different date of the same production with a $15 fee per ticket (no fee for BAM Members at Levels 3 through 5, or BAM Patrons). Please note that select events or promotions may not be eligible for exchange. All exchanges are subject to availability, and exchanges cannot be made on lost tickets.

Exchanging your tickets is easy: contact BAM Ticket Services at 718.636.4100 no later than 48 hours before the original performance date, or come to the box office at least one hour prior to the original performance. Please have your tickets in hand at the time of exchange, unless held at will call.

Can I exchange my tickets for another movie or screening time?

The BAM Rose Cinemas box office may accommodate your request, depending on availability.

What if I can't make my live performance?

If an exchange is not an option for you, you may donate your tickets to BAM at any time before the scheduled performance begins. A receipt for the value of the tickets will be mailed to you at the end of the season and can be used as a tax-deductible donation. To donate your tickets or for more information contact BAM Ticket Services at 718.636.4100 or info@BAM.org. Please have your tickets in hand when calling to donate, unless held at will call.

What if the live performance is cancelled?

In the unlikely event of a cancelled performance, ticket holders are offered the option of attending another performance of the same production (pending availability) or receiving a refund. Call BAM Ticket Services at 718.636.4100 for more information.

When live events sell out, is there a cancellation line? What is the policy?

Cancellation lines often form for sold-out live performance events. Seats that become available are sold on a first-come, first-served basis.

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Mobile Devices

What is the mobile device policy during live events and cinema screenings?

Mobile devices may not be used during live events and cinema screenings. We ask guests to turn off all mobile devices before the show begins.

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Special offers

Where can I get promo codes?

Promotional codes are occasionally used to offer discounts, but are not regularly available for all performances. When promo codes are in use, they are communicated via advertising.

Do you offer rush tickets?

Yes. For live events, come to the BAM box office no earlier than 90 minutes prior to the performance to inquire. Rush tickets are $10 and are available to students 29 & under with a valid ID and seniors 65 & over. There is a limit of two tickets per purchase. Seating is at the discretion of the box office and is based on availability.

At BAM Rose Cinemas, rush tickets are $10 ($13 for 3D) and are available for seniors 65 & older, children 12 & under for child-friendly programming, and students 29 & under with a valid ID (Mon-Thu, except holidays).

Are there discounts for groups?

Groups of 10 or more may be eligible for discounts to select live performances and screenings. There is a $25 group ticket fee per order. For more information on group sales for live performances, call BAM Group Sales at 718.623.7885. For more information on group sales for cinema screenings, call 718.636.4100 (select option 2) or send an email to cinematickets@BAM.org.

Are there any ticket fees?

Depending on the program, tickets are subject to a $2 to $5 handling fee for purchases through BAM.org or Ticket Services. Season ticket subscriptions incur a $15 handling fee per order. There is a $1.50 facility fee per ticket for all programs.

Are the seats available online for live performances the same as the ones I can buy over the phone and at the box office?

Yes. But season tickets (subscriptions) are not available at the box office.

When events sell out, is there a cancellation line? What is the policy?

Cancellation lines often form for sold-out live performance events. Seats that become available are sold on a first-come, first-served basis.

Will there be a standby line for sold-out screenings?

For specialty screenings, available seats will be sold to the standby line on a first-come, first-served basis just before the start of the show. We do not offer a cancelation line for first run films.

How can I buy standing room or cushion seats to live performances?

While standing room and cushions have been made available to certain performances in the past, they are not a standard offering. Call BAM Ticket Services at 718.636.4100 for more information.

Does the time posted for the start of the movie include coming attractions?

Coming attractions start before the posted time and the film begins five minutes after the posted time.

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Seating

What does partial view mean?

Like many theaters, both the BAM Harvey Theater and BAM Howard Gilman Opera House have seats that offer a limited view of the stage or titles for certain types of events. This may be due to the theater's fixed architecture, or it could be a result of the staging of the performance. Call BAM Ticket Services at 718.636.4100 to have a ticket representative explain the nature of a partial-view seat prior to selling it. Most BAM partial-view seats are sold at a discount.

Can someone else in my party pick up live performance tickets without me?

Yes. We can hold your tickets under another person's name. Call BAM Ticket Services at 718.636.4100 to make these arrangements.

Can I have someone else pick up my cinema tickets?

The attendee must provide the full credit card number or the order confirmation email at the box office to retrieve your tickets.

What if the live performance is cancelled?

In the unlikely event of a cancelled performance, ticket holders are offered the option of attending another performance of the same production (pending availability) or receiving a refund. Call BAM Ticket Services at 718.636.4100 for more information.

Can I buy tickets to the BAMcafé Live or MetroTech performances?

Performances for BAMcafé Live and the BAM R&B Festival at MetroTech are free and open to the general public.

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Getting to BAM

Where can I find directions to BAM?

Click here.

Where can I park? How much will it cost?

Click here.

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Dining

What kinds of concessions are offered at BAM before shows and during intermission?

We offer light snacks such as sandwiches and chips and beverages such as coffee, beer, and spirits.

Can I bring outside food or beverage into BAM?

Food and beverages (with the exception of bottled water) are not permitted inside the BAM Howard Gilman Opera House, the BAM Harvey Theater, or BAM Rose Cinemas. Outside food and beverages are not permitted in BAMcafé or the lobby of the BAM Harvey Theater.

How do I make a reservation at the BAMcafé?

To make a reservation, call 718.623.7811 or send an email to RSVPBAMcafe@BAM.org. Please visit the calendar for the daily BAMcafé schedule. If calling or emailing outside of operating hours, your call or email will be returned the following business day. Reservations are not available for the BAMcafé Live music series.

Where else in the BAM neighborhood can I have a meal before/after my performance or film?

 

Click here.

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Membership

NEW BAM MEMBERSHIP

What is the new BAM Membership?

It's a simplified way to see more of the film and live performances you love—and save money—all while providing crucial institutional support. There are two main changes to know:
    • Two programs will become one. Our previous membership programs for cinema fans (BAM Cinema Club) and live performance fans (Friends of BAM), will be combined into a single program beginning May 19, 2015.
    • Half off full-price movies and tickets to same-day live performances. And that's just the beginning. See this chart for a full list of benefits.

When does the new BAM Membership go into effect?

May 19, 2015

I'm already a member of Friends of BAM/BAM Cinema Club/Double BAM. Do I need to do anything to be enrolled in the new program?

No. You'll be enrolled automatically at the level determined by your current membership and for the duration of that membership.

I am an IDNYC card holder with a Friends of BAM/BAM Cinema Club membership at the Friend/Movie Buff I level. What happens to my membership on May 19?

All IDNYC card holders with a Friend or Movie Buff I membership will be automatically converted to Level 1 members. A new card will be mailed to you prior to May 19, 2015, the launch date of the new program. If you haven't received your card by then, just give us a call at 718.636.4194 or email membership@BAM.org. To learn more about the new BAM Membership, click here.

Does the new program affect my membership expiration date?

Yes. New BAM memberships expire on the last day of the month one year from when you originally joined.

What happens if I renew my current membership before the launch of the new program?

Your full year of membership begins at the end of your current member period, no matter how early you renew. We'll send you an updated BAM Membership card for the new program when it launches in May.

When will I get my new BAM Membership card?

A new card will be mailed to you prior to May 19, 2015, the launch date of the new program. If you haven't received your card by then, just give us a call at 718.636.4194 or email membership@BAM.org.

How can I become a BAM member?

Click here for more information or contact BAM Membership at 718.636.4194 or membership@BAM.org.

What are the terms of membership at BAM?

All BAM memberships are active for one year from the date of processing through the end of the month. They are non-transferable and nonrefundable.Benefits are subject to change.

Can I share my membership benefits?

Memberships are non-transferable; limit one membership card per household.

When will my membership benefits go into effect?

If you are purchasing a gift membership, or if you purchase your membership over the phone or in person, your membership will be active the next business day after your transaction. When you buy your membership online, your benefits will begin the next time you log in to BAM.org.

What should I do if my membership card is lost or stolen?

Contact the BAM Membership office at 718.636.4194 or membership@BAM.org. Please allow one week for printing and mailing the replacement card.

What should I know about the numbers on the front and back of my card?

The circled number on the front indicates your new membership level (1-5). The Member ID on the back is used to secure your movie discounts (Levels 1, 2, 3) and to set up a BAM.org account to purchase live performance tickets and accompanying discounts.

How do I get 50% off full-price movie tickets (Level 1, 2, 3)?

Level 1 members can purchase one ticket (for the cardholder only) at BAM.org using the Member ID on the back of the membership card, or by presenting the membership card with a valid photo ID at the BAM Rose Cinemas box office (or BAM Harvey Theater box office when applicable). Level 2 and 3 members can purchase up to two tickets (for the cardholders or cardholder plus one guest, maximum two people). Discounted tickets are not available at the ticket kiosk in the lobby; they must be purchased at the box office to receive your member discount. Membership cards must also be presented to the usher along with your ticket(s) when entering. The 50% discount applies to a regular full-price adult ticket and cannot be combined with other discount offers such as bargain matinees, seniors, BAMkids Movie Matinees, veterans, or students. BAMcinemaFest and HD screenings are excluded.

How do I get free admission to the movies (Level 4 and 5)?

Level 4 (cardholder only) & Level 5 members (cardholders or cardholder plus one guest to a maximum of two people) can attend screenings at the BAM Rose Cinemas or the BAM Harvey Theater for free by presenting the usher with your membership card and valid photo ID. No ticket purchase is required. Entrance to sold out screenings is subject to availability; we recommend that you arrive at least 15 minutes prior to the film's start time. BAMcinemaFest and HD screenings are excluded.

Do members get discounts for The Met: Live in HD and National Theatre Live screenings?

BAM members at all levels receive a $5 discount for HD screenings. Tickets can be purchased by calling Ticket Services at 718.636.4100 or logging in to BAM.org.

What is a subscription and how do I get my discount?

A subscription is a package of four or more shows that allow you to get great seats while receiving 20—30% off ticket prices. Members automatically receive a 20% discount when purchasing tickets to four or more performances in the Winter/Spring Season and Eat, Drink & Be Literary. For the Next Wave Festival, members receive a 20% discount for a package of four to six events and a 30% discount for seven or more events. This discount is 5% more than the general public. Subscriptions are not available for purchase at the box office. Discounts are subject to change.

How do I get my 50% off same-day live performance tickets?

BAM members can purchase up to two same-day tickets per performance at a 50% discount, subject to availability and not to be combined with other offers. Rental events (non-BAM presentations) are excluded. BAM members also get discounts on subscription orders (20—30% off tickets for four or more shows) and performance-related talks (50% off each ticket) as available.

Tickets can be purchased by calling Ticket Services at 718.636.4100 or logging in to BAM.org. To find out if 50% off same-day tickets are available, contact Ticket Services at 718.636.4100, visit the box office, or see Upcoming Events. Log in to your BAM account online, or use your Member ID over the phone or at the box office to secure your discounted seats. Limit two tickets per membership per show. May not be combined with other offers and subject to availability.

How do I find out about Member Mingles, special screenings, and other member events?

Invitations to member-only events such as Member Mingles, dress rehearsals, and the annual member event are delivered by email to all members with an active email account, or when possible, by direct mail to members without email addresses on file. To add or update your email address, click here.

How do I get special access to orchestra seats (Level 5)?

Level 5 members can gain special access to orchestra seats by calling Ticket Services at 718.636.4100 at least two weeks in advance of the performance date, subject to availability.

How many live performance tickets can members purchase?

For half off same-day tickets, members may purchase two tickets per show—one for themselves and one for a guest. For all other live performance tickets, members may purchase eight tickets.

How do I use my 20% discount at Greenlight Bookstore?

Present your membership card at Greenlight Bookstore, 686 Fulton Street, or buy online at greenlightbookstore.com.

More Info

Where can I use my membership card for BAM dining partner discounts?

To view a full list of restaurants that offer 10% off to BAM members, as well as a map of the neighborhood, click here.

What is BAM's Automatic Renewal Program?

Enroll in our Automatic Renewal Program and your credit card information will be stored in a secure database and charged annually to renew your membership. By enrolling, you're guaranteeing that your membership never lapses—and that you won't miss out on your BAM member benefits. You're also helping to save our resources and lessen our environmental impact by reducing the number of paper notices we send. Save time and enjoy uninterrupted benefits—and don't worry, we'll send you a reminder before we charge your card.

How do I enroll in BAM's Automatic Renewal Program?

Simply check the box indicating your enrollment when you are purchasing your membership.

Can I sign up for Automatic Renewal if I'm not renewing my membership at the same time?

Yes! Just contact us at Membership@BAM.org or 718.636.4194.

Why isn't Automatic Renewal an option when I renew online?

Memberships expiring within five days of the date of renewal are not eligible for online enrollment. Contact us at Membership@BAM.org or 718.636.4194 and we'll take care of it.

What if I change my mind?

If you wish to opt out of Automatic Renewal, you can simply contact the BAM Membership office at any time prior to your current membership expiration date.

To learn more about membership options and benefits, visit BAM.org/Membership.

Do you have a Membership question that doesn't appear here? Contact us at membership@BAM.org or 718.636.4194.

Benefits are subject to change.

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Mailing list

How can I join or remove myself from BAM's mailing list?

You can join BAM's mailing list by clicking here. Alternatively, if you already have a BAM online account, please click here and update your preferences. Check or un-check the e-mail or postal mail boxes to join or remove yourself, respectively, from the list. If you do not have a BAM online account, you may email info@BAM.org with your full name and address to remove yourself from the mailing list.

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Kids at BAM

Can I bring my child to BAM?

Due to the nature of BAM's programming, children under the age of five are not admitted to BAM live events intended for adults, unless otherwise noted. BAM reserves the right to remove disruptive persons from the theaters.

Children under the age of six will not be admitted to BAM Rose Cinemas for any movies that are not specifically for children. Baby-friendly matinees on Wednesdays have been discontinued until further notice.

BAM does offer a variety of family and child-friendly programming. Please click here to see all of our BAMkids programs. If you are interested in receiving updates on all BAMkids programming, click here, to sign up for BAM email and check "BAMkids" under "E-marketing Interests."

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Accessibility

Does BAM offer infrared listening assistance devices in the Opera House or BAM Harvey Theater?

Yes. Infrared listening assistance devices and neck loops are available at the coat check at both the BAM Howard Gilman Opera House and BAM Harvey Theater. If you have any further questions or concerns about assistive listening devices at BAM, send an email to info@BAM.org.

Does BAM offer listening devices or closed caption glasses at the BAM Rose Cinemas?

Listening devices are available for all presentations at BAM Rose Cinemas. Sony closed caption glasses are available for some features screened in DCP, subject to availability. They can be picked up at the BAM Rose Cinemas box office. Contact us at info@BAM.org for more information.

How do I make arrangements for wheelchair accessible seating?

For live performances, call 718.636.4159. No advance arrangements are necessary for BAM Rose Cinemas.

Does BAM offer booster seats for younger children at child-friendly performances and screenings?

Yes. Please inquire with an usher at the theater or cinema.

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Services

Can I check luggage or strollers at the coat check?

Yes.

How do I contact the lost and found?

Call 718.636.4150.

How do I contact the lost and found for BAM Rose Cinemas?

Items lost in the cinemas will be held same day at the cinema entrance. After that you may inquire with the Peter Jay Sharp stage door at 718.636.4150 . Wallets, phones, and credit cards will be held by cinema management, who will contact patrons directly.

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Gift Cards

What is the BAM Gift Card?

The BAM Gift Card by American Express is a prepaid gift card available in $50 and $100 increments. It can be used to purchase tickets, memberships, merchandise, concessions, and more.
View BAM Gift Card terms.

How can I buy a BAM Gift Card?

BAM Gift Cards can be purchased in person at the BAM box office and BAM Rose Cinemas, by phone at 718.636.4100, and online at BAM.org/shop. BAM Gift Cards are subject to a $5 activation fee at the time of purchase.

How do I check my BAM Gift Card balance?

BAM Gift Card holders can check their card balance by calling 877.297.4438 or by visiting americanexpress.com/mygiftcard.

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Classes

Does BAM offer music lessons or any academic courses?

BAM is primarily a presenter of contemporary performing and cinema arts. BAM is not a school and does not provide instruction in specific art forms or academic courses. BAM does, however, offer a wide array of educational programs for all ages. For more information, visit our Education page.

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Programming

I'd like BAM to consider my work for presentation. What do I do?

For BAMcafé Live

To submit your work for BAMcafé Live, electronic submissions are preferred (e.g., links to EPKs, websites, and social networking) and must include links to live video performances by each artist. Submissions may be sent by email to BAMcafelive@BAM.org. Both café seasons (fall and winter/spring) are booked months in advance. Artist submissions are reviewed twice a year: May through June for every upcoming fall season and September through October for every upcoming winter/spring Season; materials will not be reviewed outside the submission window. BAMcafé Live is a limited-run, curated series. Due to high demand and limited availability, the curator will respond only to submissions being seriously considered for the series.

Please note: This email is not for BAMcafé reservations. For reservations, please call 718.623-7811 or send an email RSVPBAMcafe@BAM.org.

For BAMcinématek

To submit your film to BAMcinématek, please submit via this form. Please note, submissions for BAMcinemaFest are accepted from January 1 through March 1.

For mainstage

To submit your live performance work for presentation on BAM's stages, please send a link via email with any online promotional materials to Joseph V. Melillo, Executive Producer, BAM, programming@BAM.org.

Please note: these materials are solely introductory; all decisions are made upon attending a live performance.

Can I purchase audio or video recordings of BAM performances?

Performances at BAM are generally not recorded for sale. However, if commercial recordings of performances by visiting companies do exist, they may be available at Greenlight Bookstore at BAM kiosks, at our online Shop page, and at most other media stores and websites.

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Rentals

Questions about Rentals? 

Please see Rentals at BAM.

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Jobs at BAM

How do I apply for a job at BAM?

Please visit http://brooklynacademy.appone.com/ to complete an online application for all regular full-time, part-time, and union jobs.

Does BAM have internships?

Yes, BAM has a thriving internship program. Learn more about it on our Careers page.

Can I volunteer at BAM?

BAM has recently launched a new volunteer program, currently open to our members. Please email Volunteers@BAM.org for more information.

Does BAM have a volunteer usher program?

No. BAM does not use volunteer ushers. Interviews and hiring for open usher positions typically occur in early September. Contact BAM Human Resources at HRresumes@BAM.org for more information.

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