The Fine Print

Frequently Asked Questions

Purchasing tickets

What are the sales hours?
I am having problems purchasing tickets online. What do I do?
I have lost my live performance tickets. What can I do?
Are the seats available online for live performances the same as the ones I can buy over the phone and at the box office?
Can someone else in my party pick up live performance tickets without me?
Can I buy tickets to the BAMcafé Live or MetroTech performances?

Seating

What does partial view mean?
How can I buy standing room or cushion seats to live performances?

Cancellations and exchanges

Can I exchange my live performance tickets?
What if I can't make my live performance?
What if the live performance is cancelled?
When events sell out, is there a cancellation line? What is the policy?

Mobile Devices

What is the mobile device policy during live events and cinema screenings?

Special offers

Where can I get promo codes?
Do you offer rush tickets?
Are there discounts for groups?

Getting to BAM

Where can I find directions to BAM?
Where can I park? How much will it cost?

Dining

What kinds of concessions are offered at BAM before shows and during intermission?
Can I bring outside food or beverage into BAM?
How do I make a reservation at the BAMcafé?
Where else in the BAM neighborhood can I have a meal before/after my performance or film?

Membership

How can I become a BAM member?
Can I sign up for auto-renewal?
What are the terms of membership at BAM?
How do I use my BAM Cinema Club membership?
Are there exceptions to my Movie Mogul benefits?
Can I share my membership benefits?
How do I use my $5 off or Admit One Free movie passes?
What should I do if my membership card is lost or stolen?

Mailing list

How can I join or remove myself from BAM's mailing list?

Kids at BAM

Can I bring my child to BAM?

Accessibility

Does BAM offer infrared listening assistance devices?
How do I make arrangements for wheelchair accessible seating?
Does BAM offer booster seats for younger children at child-friendly performances and screenings?

Services

Can I check luggage or strollers at the coat check?
How do I contact the lost and found?

Gift Cards

What is the BAM Gift Card?
How can I buy a BAM Gift Card?
How do I check my BAM Gift Card balance?

Classes

Does BAM offer music lessons or any academic courses?

Programming

I'd like BAM to consider my work for presentation. What do I do?
Can I purchase audio or video recordings of BAM performances?

Rentals

Questions about Rentals?

Jobs at BAM

How do I apply for a job at BAM?
Does BAM have internships?
Can I volunteer at BAM?
Does BAM have a volunteer usher program?

What does BAM stand for?

BAM is an acronym for Brooklyn Academy of Music. In 1861, when BAM was founded, the term "academy" had a slightly different connotation than it does today; it referred to an association or institution for the advancement of art, literature, or science, which BAM certainly endeavored to be.

The Brooklyn Academy of Music was first created with the intention of presenting music alone. Soon after its inception, however, BAM began to expand its repertoire to present not only music, but also theater, opera, dance, and most recently, film, visual art, and literature.

For more information, email the Archives staff at archives@BAM.org.

What are the sales hours?

Tickets available 24 hours a day, 7 days a week online at BAM.org

Performance Tickets

  • In person at the box office

Peter Jay Sharp Building
30 Lafayette Avenue
Brooklyn, NY 11217

Summer Hours (Jul 1—Sep 2):
Mon—Thu noon—6pm, Fri noon—2pm; closed weekends & holidays

Regular Hours (beginning Sep 3):
Mon—Sat noon—6pm

  • By phone through BAM Ticket Services

Call 718.636.4100

Summer Hours (Jul 1—Sep 2):
Mon—Thu 10am—6pm, Fri 10am—2pm, closed weekends & holidays

Regular Hours (beginning Sep 3):
Mon—Fri 10am—6pm
Sat noon—6pm
Sun (performance days only) noon—4pm

Cinema Tickets 

  • In person at the BAM Rose Cinemas box office

Open a half hour prior to the first screening of the day, 365 days a year

  • By phone

Call 877.789.MOVIE

Please note: for screenings at the BAM Harvey Theater, tickets may be purchased by logging on to BAM.org or by calling Ticket Services at 718.636.4100.

I am having problems purchasing tickets online. What do I do?

For live performances, call BAM Ticket Services at 718.636.4100 for assistance. Tickets may also be purchased in person at the BAM box office, located in the Peter Jay Sharp Building at 30 Lafayette Avenue.

For BAM Rose Cinemas screenings, call 718.636.4100 (select option 2) or visit the BAM Rose Cinemas box office in the Peter Jay Sharp Building at 30 Lafayette Avenue.

I have lost my live performance tickets. What can I do?

We are happy to have duplicate tickets waiting for you on the day of the performance. Call Bam Ticket Services at 718.636.4100 for assistance. Please note that tickets will only be duplicated on the day of the performance and may not be picked up or mailed in advance. Duplicate tickets may be claimed one hour prior to curtain with order number, ID, or purchasing credit card.

Can I exchange my live performance tickets?

Season tickets (subscriptions) may be exchanged at no charge for a different date of the same production, provided all season tickets (including "Bring a Friend" tickets) are exchanged for the same performance. Single ticket buyers may exchange their tickets for a different date of the same production with a $15 fee per ticket ($8 for Friends of BAM at the Sponsor level and above; no fee for Friends of BAM at the Benefactor level or BAM Patrons). Select events or promotions may not be eligible for exchange.

Exchanging your tickets is easy: simply return them to BAM Ticket Services no later than 48 hours before the original performance date, or come to the box office at least one hour prior to the original performance. Please note that all exchanges are subject to availability, and exchanges cannot be made on lost tickets. 

What if I can't make my live performance?

If an exchange is not an option for you, you may donate your tickets to BAM by calling BAM Ticket Services at 718.636.4100. A receipt for the value of the tickets will be mailed to you at the end of the season and can be used as a tax-deductible donation.

What is the mobile device policy during live events and cinema screenings?

Mobile devices may not be used during live events and cinema screenings. We ask guests to turn off all mobile devices before the show begins.

Where can I get promo codes?

Promotional codes are occasionally used to offer discounts, but are not regularly available for all performances. When promo codes are in use, they are communicated via advertising.

Do you offer rush tickets?

Yes. For live events, come to the BAM box office no earlier than 90 minutes prior to the performance to inquire. Rush tickets are $10 and are available to students 29 & under with a valid ID and seniors 65 & over. There is a limit of two tickets per purchase. Seating is at the discretion of the box office and is based on availability.

At BAM Rose Cinemas, rush tickets are $10 and are available for seniors 65 & older, children 12 & under for child-friendly programming, and students 29 & under with a valid ID (Mon-Thu, except holidays).

Are there discounts for groups?

Groups of 10 or more may be eligible for discounts to select live performances and screenings. There is a $25 group ticket fee per order. For more information on group sales for live performances, call BAM Group Sales at 718.623.7885. For more information on group sales for cinema screenings, call 718.636.4100 (select option 2) or send an email to cinematickets@BAM.org.

Are there any ticket fees?

Depending on the program, tickets are subject to a $2 to $5 handling fee for purchases through BAM.org or Ticket Services. Season ticket subscriptions incur a $15 handling fee per order. There is a $1.50 facility fee per ticket for all programs.

Are the seats available online for live performances the same as the ones I can buy over the phone and at the box office?

Yes. But season tickets (subscriptions) are not available at the box office.

When events sell out, is there a cancellation line? What is the policy?

Cancellation lines often form for sold-out live performance events. Seats that become available are sold on a first-come, first-served basis.

Cancellation lines also often form for sold-out cinema events. If any seats are available, they will be sold on a first-come, first-served basis just before the start of the show.

How can I buy standing room or cushion seats to live performances?

While standing room and cushions have been made available to certain performances in the past, they are not a standard offering. Call BAM Ticket Services at 718.636.4100 for more information.

What does partial view mean?

Like many theaters, both the BAM Harvey Theater and BAM Howard Gilman Opera House have seats that offer a limited view of the stage or titles for certain types of events. This may be due to the theater's fixed architecture, or it could be a result of the staging of the performance. Call BAM Ticket Services at 718.636.4100 to have a ticket representative explain the nature of a partial-view seat prior to selling it. Most BAM partial-view seats are sold at a discount.

Can someone else in my party pick up live performance tickets without me?

Yes. We can hold your tickets under another person's name. Call BAM Ticket Services at 718.636.4100 to make these arrangements.

What if the live performance is cancelled?

In the unlikely event of a cancelled performance, ticket holders are offered the option of attending another performance of the same production (pending availability) or receiving a refund. Call BAM Ticket Services at 718.636.4100 for more information.

Can I buy tickets to the BAMcafé Live or MetroTech performances?

Performances for BAMcafé Live and the BAM R&B Festival at MetroTech are free and open to the general public.

Where can I find directions to BAM?

Click here.

Where can I park? How much will it cost?

Click here.

What kinds of concessions are offered at BAM before shows and during intermission?

We offer light snacks such as sandwiches and chips and beverages such as coffee, beer, and spirits.

Can I bring outside food or beverage into BAM?

Food and beverages (with the exception of bottled water) are not permitted inside the BAM Howard Gilman Opera House, the BAM Harvey Theater, or BAM Rose Cinemas. Outside food and beverages are not permitted in BAMcafé or the lobby of the BAM Harvey Theater.

How do I make a reservation at the BAMcafé?

To make a reservation, call 718.623.7811 or send an email to RSVPBAMcafe@BAM.org. Please visit the calendar for the daily BAMcafé schedule. If calling or emailing outside of operating hours, your call or email will be returned the following business day. Reservations are not available for the BAMcafé Live music series.

Where else in the BAM neighborhood can I have a meal before/after my performance or film?

Click here.

How can I become a BAM member?

Click here for more information, or call BAM Membership at 718.636.4194 or send an email to Membership@BAM.org.


What are the terms of membership at BAM?

All BAM memberships are active for a year from the date of processing, and are nontransferable and nonrefundable.


How do I use my BAM Cinema Club membership?

BAM Cinema Club members at the Movie Buff I level can purchase one ticket and BAM Cinema Club members at the Movie Buff II level can purchase up to two tickets online using the 16-digit PIN on the back of the membership card, or by presenting the membership card with a valid photo ID at the BAM Rose Cinemas box office (or BAM Harvey Theater box office when applicable). Tickets purchased on site must be bought at the box office to receive your members-only discount. Discounted tickets are not available at the MovieTickets kiosk in the lobby. Membership cards must also be presented to the usher with your ticket(s) when entering through the main cinema doors.

Movie Mogul I (cardholder) & Movie Mogul II members (cardholders or cardholder plus one guest to a maximum of two people) can attend screenings at the BAM Rose Cinemas or BAM Harvey Theater by presenting the usher with a membership card and valid photo ID. No ticket purchase is required. Entrance to sold out screenings are subject to availability; we recommend that you arrive at least 20 minutes prior to the film's start time.

Are there exceptions to my Movie Mogul benefits?

Complimentary admission is subject to availability and excludes special events like the opening night of BAMcinemaFest.


Can I share my membership benefits?

Memberships are nontransferable; limit one membership card per household.

Friends of BAM can purchase up to eight tickets per order for live performance tickets.

BAM Cinema Club membership benefits at the Movie Buff I or Movie Mogul I level are applicable only to the cardholder. Movie Buff II and Movie Mogul II membership benefits are applicable only to the cardholders or cardholder plus one guest to a maximum of two people.

How do I use my $5 off or Admit One Free movie passes?

$5 off or Admit One Free movie passes can be redeemed in person at the BAM Rose Cinemas box office for regular price screenings. Special events and screenings, such as the opening night of BAMcinemaFest, are excluded.

 

What should I do if my membership card is lost or stolen?

Contact the BAM Membership office at 718.636.4194 or membership@BAM.org. Please allow one week for printing and mailing of the replacement card.

 

How can I join or remove myself from BAM's mailing list?

You can join BAM's mailing list by clicking here. Alternatively, if you already have a BAM online account, please click here and update your preferences. Check or un-check the e-mail or postal mail boxes to join or remove yourself, respectively, from the list. If you do not have a BAM online account, you may email info@BAM.org with your full name and address to remove yourself from the mailing list.

Can I bring my child to BAM?

Due to the nature of BAM's programming, children under the age of five are not admitted to BAM live events intended for adults, unless otherwise noted. BAM reserves the right to remove disruptive persons from the theaters.

Children under the age of six will not be admitted to BAM Rose Cinemas for any movies that are not specifically for children. Baby-friendly matinees on Wednesdays have been discontinued until further notice.

BAM does offer a variety of family and child-friendly programming. Please click here to see all of our BAMfamily programs. If you are interested in receiving updates on all BAMfamily programming, click here, to sign up for BAM email and check "Family" under "E-marketing Interests."

Does BAM offer infrared listening assistance devices?

Yes. Infrared listening assistance devices are available at the coat check at both the BAM Howard Gilman Opera House and BAM Harvey Theater. If you have any further questions or concerns about assistive listening devices at BAM, send an email to Info@BAM.org.

Headsets are available for the cinemas at the BAM Rose Cinemas box office.

How do I make arrangements for wheelchair accessible seating?

For live performances, call 718.636.4159. No advance arrangements are necessary for BAM Rose Cinemas.

Does BAM offer booster seats for younger children at child-friendly performances and screenings?

Yes. Please inquire with an usher at the theater or cinema.

Can I check luggage or strollers at the coat check?

Yes.

How do I contact the lost and found?

Call 718.636.4150.

What is the BAM Gift Card?

The BAM Gift Card by American Express is a prepaid gift card available in $50 and $100 increments. It can be used to purchase tickets, memberships, merchandise, concessions, and more.
View BAM Gift Card terms.

How can I buy a BAM Gift Card?

BAM Gift Cards can be purchased in person at the BAM box office and BAM Rose Cinemas, by phone at 718.636.4100, and online at BAM.org/shop. BAM Gift Cards are subject to a $5 activation fee at the time of purchase.

How do I check my BAM Gift Card balance?

BAM Gift Card holders can check their card balance by calling 877.297.4438 or by visiting americanexpress.com/mygiftcard.

Does BAM offer music lessons or any academic courses?

BAM is primarily a presenter of contemporary performing and cinema arts. BAM is not a school and does not provide instruction in specific art forms or academic courses. BAM does, however, offer a wide array of educational programs for all ages. For more information, visit our Education page.

I'd like BAM to consider my work for presentation. What do I do?

For BAMcafé Live

To submit your work for BAMcafé Live, electronic submissions are preferred (e.g., links to EPKs, websites, and social networking) and must include links to live video performances by each artist. Submissions may be sent by email to BAMcafelive@BAM.org. Both café seasons (fall and winter/spring) are booked months in advance. Artist submissions are reviewed twice a year: May through June for every upcoming fall season and September through October for every upcoming winter/spring Season; materials will not be reviewed outside the submission window. BAMcafé Live is a limited-run, curated series. Due to high demand and limited availability, the curator will respond only to submissions being seriously considered for the series.

Please note: This email is not for BAMcafé reservations. For reservations, please call 718.623-7811 or send an email RSVPBAMcafe@BAM.org.

For BAMcinématek

To submit your film to BAMcinématek, please submit via this form. Please note, submissions for BAMcinemaFest are accepted from January 1 through March 1.

For mainstage

To submit your live performance work for presentation on BAM's stages, please send a link via email with any online promotional materials to Joseph V. Melillo, Executive Producer, BAM, programming@BAM.org.

Please note: these materials are solely introductory; all decisions are made upon attending a live performance.

Can I purchase audio or video recordings of BAM performances?

Performances at BAM are generally not recorded for sale. However, if commercial recordings of performances by visiting companies do exist, they may be available at Greenlight Bookstore at BAM kiosks, at our online Shop page, and at most other media stores and websites.

Questions about Rentals? 

Please see Rentals at BAM.

How do I apply for a job at BAM?

Please visit http://brooklynacademy.appone.com/ to complete an online application for all regular full-time, part-time, and union jobs.

Does BAM have internships?

Yes, BAM has a thriving internship program. Learn more about it on our Careers page.

Can I volunteer at BAM?

BAM has recently launched a new volunteer program, currently open to our members. Please email Volunteers@BAM.org for more information.

Does BAM have a volunteer usher program?

No. BAM does not use volunteer ushers. Interviews and hiring for open usher positions typically occur in early September. Contact BAM Human Resources at HRresumes@BAM.org for more information.